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Our Grievance Mechanism
GRIEVANCE MECHANISM
A grievance mechanism (or complaints procedure) is a formal, legal or non-legal complaints process that can be used by individuals, workers, communities and/or civil society organizations who have suffered harm caused by others. Grievance mechanisms are sometimes also referred to as 'complaints', 'redress' or 'accountability' mechanisms.
A grievance is defined as “a wrong or hardship suffered, which in effect becomes a ground for complaint”. Grievances can be made within the company or with an external source. Our complaints handling policy covers both of these circumstances, but the procedures vary.
The downloadable documents that you will find a little below will allow you to learn about our complaint mechanisms, our disciplinary procedures, our recruitment procedures as well as our policy on the voluntary principles on security and human rights.
Below are the files that contain the whole mechanism:
Read files here
Do you have a complaint to submit to us? Please send it to us at the addresses below:
